Knowledge Base
Frequently Asked Questions
Have a question about our shipping processes, international customs, or tracking system? Find the answers you need below.
General Information
We handle almost everything! From standard commercial goods, textiles, and electronics to specialized cargo including heavy industrial machinery and perishable items. We even offer a dedicated Pet Transportation service. For hazardous materials, please contact our support team directly.
Our highly competitive shipping rates are calculated based on the actual weight, volumetric dimensions, origin, destination, and your selected mode of transport (Air, Sea, Land, or Rail). You can request a precise custom quote on our homepage instantly.
Shipping & Tracking
Our tracking system is incredibly accurate. It updates instantly the moment your cargo is scanned at a new transit checkpoint, warehouse facility, or delivery vehicle. You can track your shipment 24/7 using your unique Tracking ID on our website.
While we boast a 99% on-time delivery rate, unforeseen circumstances like severe weather can occasionally cause delays. Our automated system will immediately notify you via email or SMS, and our 24/7 support team will work tirelessly to expedite your cargo along alternative routes.
Customs & International
Yes! We provide comprehensive end-to-end customs clearance services. Our global logistics experts handle all the necessary legal documentation, import duties, and compliance checks to ensure a completely frictionless border crossing for your goods.
Prohibited items vary strictly by destination country, but they generally include illicit substances, weaponry, unauthorized live animals, and certain hazardous chemicals without prior authorization. Please consult our support team for a detailed list regarding your specific destination.